Welcome to EW Watches!

All our watches are 100% authentic. Each watch is examined by certified horologists to ensure flawless functionality and conditions.

PLEASE READ OUR GUIDELINES BELOW!

ROLEX Watches: All Rolex watches sold by EW Watches come with the Original Box, Green Chronometer Tag, booklets, and Warranty Card (if stated that “papers” are included in the listing information). The Warranty Card will be named and dated if applicable. Stickers will have been removed at the time of purchase from the Authorized Rolex Dealer, unless otherwise stated. The watch may be sized from the time of purchase however it has never been worn (if condition stated as “Unworn/New”) and comes with all standard links that come on Rolex Bracelet models. It may also come with the white serial tag, but that is not guaranteed as some Authorized Dealers keep the tag. Because we often stock several of the same model watch, even if the watch is pictured with the white serial tag, it is not guaranteed to come with it. The watch may also be newer than the noted on our listing. If we list as a 2024 Unworn, you may receive a 2025 Unworn. It is possible that the pictured watch in the ad has “stickers” on the watch, but you will receive a watch with stickers removed unless otherwise stated in the listing. You may receive a watch that has been wrapped in plastic by us, to prevent scratches during transit. Bezel protectors, even if pictured, are not always included.

Shipping

International shipping is done via either UPS or DHL International Priority shipping. Please be aware of all appropriate customs and import taxes you may incur. Failure to accept an international package will result in restocking fees on a case-by-case basis. We cannot mark as a gift or write an inaccurate price on the shipping label.

For shipment within EU region, no custom taxes will be applied.

In Person Showings

You are always free to visit our boutique in Düsseldorf Germany or Madrid Spain. However, we strongly recommend you to continue the deal with us on Chrono24 after the viewing session. Chrono24 Buyer Protection policy will always give you a secure and reliable seamless purchase experience.

Trades

We happily take trades of Rolex, Omega, Audemars Piguet, Patek Philippe and most major brands towards any of our listed watches. If you wish to trade in your watch, please send photos and relevant information in your initial message, along with your desired trade value. Our offer for your watch is not binding and is subject to change or revocation. Feel free to ask our sales representative for more details.

Price Suggestions

We may have Price Suggestions enabled on some of our listings; this does not mean we are obligated to negotiate on these listings nor provide price reductions.

Payment

Payment is accepted through Chrono24 Trusted Checkout. We cannot hold watches for longer than 24 hours without proof of payment / payment confirmation. Please submit payment for your watch as soon as your order is confirmed to avoid delays and order cancellation.

All purchases are subject to the sales tax rate of your shipping address.

Returns

We follow the return policy set by Chrono24. Feel free to shop with confidence. You have 14 days to return your item. Watches must be in the exact same condition as they were shipped, not sized or altered in any way. If watches are not returned in the same condition, restocking fees may apply. In some cases, we may only return partially if the watch returned is found to be damaged or scratched.

We are not an authorized dealer for any of the brands that we list (as are all resellers), however all of our watches are guaranteed authentic.